Write to the support address shown on the app's listing page in the Zoom App
Marketplace. Please include:
Please do not send passwords, meeting passcodes, API keys or client
documents.
1. Open the direct link to the app (the app is unlisted and is not searchable in
the Zoom App Marketplace).
2. Press Add and confirm the requested permissions.
3. In the app, open Allow Zoom access once. This gives the app the
short-lived token Zoom requires before the interpreter may join a meeting
hosted by another Zoom account.
Zoom → Settings → Apps → find the app → Remove.
The stored Zoom authorization is deleted automatically as soon as Zoom reports
the removal.
The interpreter says "waiting for admission".
The meeting has a waiting room. Ask the host to admit the interpreter; it
continues on its own once admitted — nothing needs restarting.
The interpreter says the host has not started the meeting.
Zoom does not show a meeting that has not been started yet. The app keeps
waiting and joins as soon as the host starts it.
The interpreter is not allowed into a meeting of another Zoom account.
Zoom only lets a Meeting SDK app into a meeting hosted by another account once
that app has been approved on the Zoom App Marketplace. Until then, hold the
meeting from your own account and invite the other side.
Nobody hears the translation.
Check that the interpreter is in the meeting and not muted by the host, and that
the app shows that meeting audio is flowing in both directions.
video-off.
translation services listed in the privacy policy.